Reservation, Cancellation, Rescheduling, & Refund Policies
Deposits: To guarantee your booking, a deposit equal to your full stay will be charged to your credit card at the time you make your reservation. We are a small family business & once you book, we take your room(s) off the market so we cannot double book a room. Credit cards are required to hold a room. We accept VISA, and MasterCard. No reservations will be held on declined credit cards. Payment must be made on arrival for all balances.
Cancellations: If you need to cancel your reservation, please call 305-563-0590 before the deadlines listed below to receive your deposit refund, minus a $10 administration cancellation fee. Reservations may be canceled or re-scheduled 14 days prior to your check-in date. If less than14 days notice is given for cancellation/re-schedule, a $75.00 cancellation fee will be applied per room. Cancellations/changes made with less than a 7 day notice to the day of arrival cannot be rescheduled and will be charged for the full stay and nights. No refunds will be offered for reservations made less than 7 days prior to check-in. Special promotional rates or third party companies have their own pre-payment, cancellation or refund policies override this payment/cancellation policy.
Weekends, High Season Fall & Holidays: Are subject to minimum stay requirements and require a non-refundable deposit.
Guests requesting reservations for the entire Bed & Breakfast for a wedding or large group (3 or more rooms): Special Group Rates are available most seasons – We would require a non-refundable deposit. Please call or email us before using the online reservation system. Discounts and special cancellation conditions apply. When reserving the entire manor house no refunds or rebates will be made for reservations canceled, re-scheduled or changed after the day of booking.
Please note: Text and email notifications of cancellations are not acceptable.
*High Season Fall starts the last weekend in September and thru the first weekend in November. Holidays include Valentine’s Day and weekends, the weekend before Memorial Day, July 1st – 5th, the weekend before Labor Day, Thanksgiving, and the weekend after, December 23rd – 31st.
Rates: All rates are based on double occupancy and include a continental breakfast each morning for the duration of your stay. Complimentary snacks and beverages will be available at certain times in our refreshment lounge, that overlooks the lake. Rates are subject to Alabama State and county Sales tax of 7% and 8% lodging tax per room, per night.
The Baldwin Manor Boutique Bed & Breakfast is intended to be a relaxing retreat. Some rooms have the capacity to accommodate more than two people and children of responsible parents are welcome for entire property rental or for single nights.
There is a $20 charge per additional person (including children), per room. per night.
Specials: Only one special, discount or coupon can be used per reservation. Specials, discounts and coupons cannot be used when booking through a third-party booking site or travel agent.
Check-In / Check-Out
Check-In: 3:00pm - 9:00 pm (Arrival after 10:00 pm call to make arrangements)
Check-Out: 11:00am
We’re flexible with advance notice and are happy to try and accommodate alternate times and after-hours check-in. Early check-in and late checkout are subject to occupancy of The Baldwin Manor Boutique Bed & Breakfast.
No Smoking Policy: We are a non-smoking establishment. Cigarettes, cigars and vaping are not permitted in any guest room, or common area. Although smoking is not permitted within the manor house itself, guests who smoke are permitted to do so outside in designated areas. Anyone found to be smoking or having smoked in a non-smoking room will be subject to a fine of $150. Please respect other guests in regards to this aspect of our Bed & Breakfast. Thank you for your co-operation.
Candles: Candles/open flames are not permissible in any guest room or anywhere within the manor house. Candle wax found on furnishings, floors, mantles, etc. upon departure will result in the guest being charged a minimum of $100 for extra cleaning.
Diet Restrictions: Please notify us in advance if you require special food preparation due to medical reasons.
Alcohol: Guests may bring their own alcohol as long as they follow the rules of the county of Lawrence and state of Alabama. We want everyone to feel relaxed, and sometimes that may be in the form of an alcoholic beverage. Any person partaking of alcohol on the property must be 21 years of age in the state of Alabama and is responsible for their own actions.
Pets: Some guests have pet allergies so unfortunately, no pets are allowed
Lake Life: We are located in a remote area, on a lake so guests may encounter otters, raccoons, possum, fox, mice, snakes, and insects such as bees, wasps, ticks, ants, etc.
Emergencies and Inconvenience Policies
Emergencies: Guests should call 911 for any personal emergency.
Maintenance: Guests should notify the host of any maintenance problems so we can try, to the best of our ability, to resolve the problem as quickly as possible, and with minimal inconvenience to guests.
Inconveniences: No refunds, or compensation will be given if something in your room is not working to your satisfaction, for critters, acts of God, inclement weather, road maintenance, power shortages, or water shortages – trip insurance is advisable.
Damages
Guest should contact the host upon arrival if any damages or defects are noticed.
Guests authorize, The Baldwin Boutique Bed and Breakfast, to charge their credit card for any incidentals, damages, repairs, or extra cleaning sustained during their stay. The Baldwin Boutique Bed and Breakfast, may charge a minimum of $250 for odor elimination if smoke is evident in any room.
Accessibility
The Baldwin Manor Boutique Bed & Breakfast is off-the-beaten-pathand our water locale is peaceful and appealing with natural terrain in the outdoor areas, which can be challenging for persons with mobility issues and other disabilities. Please call our front desk for information about the accessibility of the property.
The Website – We want everyone who visits our website to have a welcoming and rewarding experience. We are providing this accessibility statement to outline the current status regarding our physical location and our web content. We believe strongly in every person’s right to a life of equality, dignity and independence. We strive to ensure that our services are available to all of our customers and it is our policy and commitment to make our website and services accessible to persons with disabilities.
Our Commitment to Privacy: Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect: This notice applies to all information collected or submitted on the https://thebaldwinmanor.com/website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Email address
Phone Number
The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment to Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access or Correct Your Information: You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How to Contact Us: Should you have other questions or concerns about these privacy policies, please call us at (256) 692-8961 or send us an email at TheBaldwinManor@gmail.com.
Copyright © 2024 The Baldwin Manor. Boutique Bed & Breakfast - All Rights Reserved.
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