Reservation, Cancellation, Rescheduling, & Refund Policies
Cancellations: If you need to cancel your reservation, please call 067.344.9021. If the booking is canceled, The Baldwin Manor shall retain the full pre-payment. We recommend a travel insurance as the payments are not refundable. If the booking needs to be moved, additional fees may apply.
Special promotional rates or third party companies have their own pre-payment, cancellation or refund policies override this payment/cancellation policy.
Minimum Stay: Guest are subject to minimum stay requirements and require a non-refundable deposit.
Rates: All rates are based on double occupancy. Beverages will be available in-room bar-fridge for a fee. Any beverages taken by guest will be charged (A beverage price-list is posted near fridge). Rates are subject to Value Added Taxes (VAT) and are added to the room listed price upon booking.
Check-In / Check-Out
Check-In: 3:00pm - 9:00 pm (Arrival after 10:00 pm call to make arrangements)
Check-Out: 11:00am
We’re flexible with advance notice and are happy to try and accommodate alternate times and after-hours check-in. Early check-in and late checkout are subject to occupancy of The Baldwin Manor.
No Smoking Policy: We are a non-smoking establishment. Cigarettes, cigars and vaping are not permitted in any guest room, or common area. Although smoking is not permitted within the manor house itself, guests who smoke are permitted to do so outside in designated areas. Anyone found to be smoking or having smoked in a non-smoking room will be subject to a minimum fine of R2700 and the cost to clean the room of the smoke odour.
Candles: Candles/open flames are not permissible in any guest room or anywhere within the manor house. Candle wax found on furnishings, floors, mantles, etc. upon departure will result in the guest being charged a minimum of R1800 for extra cleaning.
Alcohol: Guests may bring their own alcohol. We want everyone to feel relaxed, and sometimes that may be in the form of an alcoholic beverage. Any person consuming alcohol on the property must be over 18 yrs and shall be responsible for their own actions.
Termination of stay: The Baldwin Manor reserves the right to terminate a guest's stay upon violation(s) of policy.
Behavior and Loud Noise: All guests agree to conform to courteous and civil behavior. The Baldwin Manor reserves the right to define courteous and civil behavior.
The Baldwin Manor conforms to the rules and regulations of Erinvale Golf Estate. All guests must not create a nuisance in the form of loud noise or other misbehavior. All guests are responsible for their own speed while driving on the roads of Erinvale Golf Estate. The Baldwin Manor reserves the right to be reimbursed for all guest speeding fines associated with their excessive speeding.
Pets: No pets are allowed
Emergencies and Inconvenience Policies
Emergencies: Guests should call 067.344.9021 or local authority for any emergency.
Maintenance: Guests should notify the host of any maintenance problems so we can try, to the best of our ability, to resolve the problem as quickly as possible, and with minimal inconvenience to guests.
Inconveniences: No refunds, or compensation will be given if something in your room is not working to your satisfaction, for critters, acts of God, inclement weather, road maintenance, power shortages, or water shortages – Trip insurance is advisable.
Damages
Guest should contact the host upon arrival if any damages or defects are noticed.
Guests authorize, The Baldwin Boutique Manor, to charge their credit card for any incidentals, damages, repairs, or extra cleaning sustained during their stay. The Baldwin Manor, may charge a minimum of R2500 for odor elimination if smoke is evident in any room.
The Website – We want everyone who visits our website to have a welcoming and rewarding experience. We are providing this accessibility statement to outline the current status regarding our physical location and our web content. We believe strongly in every person’s right to a life of equality, dignity and independence. We strive to ensure that our services are available to all of our customers and it is our policy and commitment to make our website and services accessible to persons with disabilities.
Our Commitment to Privacy: Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect: This notice applies to all information collected or submitted on the https://thebaldwinmanor.com/website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Email address
Phone Number
The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment to Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access or Correct Your Information: You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How to Contact Us: Should you have other questions or concerns about these privacy policies, please call us at +27 (0)67.344.9021 or send us an email at TheBaldwinManor@gmail.com.
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